Terms and Conditions

These are the terms and conditions on which we allow you to book and use our dog fields.

When you make a booking with us, whether online through our booking system or directly by telephone, email or another method, you are entering into a contract with us and agreeing to these Terms and Conditions and our field rules.

We know that terms and conditions can sometimes be difficult to understand, so we have tried to keep ours in plain English. If you have any questions, please contact us before making your booking.

1. Definitions

“We”, “us” and “our” means Collar Club Cardiff and Vale Ltd.

“You” and “your” means the individual, business or organisation making the booking.

“Your dog(s)” means any dog attending under your booking, whether or not you personally own the dog.

“The field” or “dog field” means the Collar Club field or fields you have booked, together with the associated parking and access areas where relevant.

“Booking” means the particular date and time slot reserved by you.

2. About Us

We are Collar Club Cardiff and Vale Ltd, a private limited company registered at:

Portland House
113–116 Bute Street
Cardiff
CF10 5EQ

Telephone: 07534 062047
Email: info@collarclubcardiff.com

3. Our Contract With You

When you make a booking and payment is accepted, a contract is formed between you and us subject to these Terms and Conditions.

Your booking is for a particular field, date and time. You may only use the facilities during your allocated booking period.

The total price will be shown to you before you confirm your booking.

Bookings are not confirmed until payment has been received.

These Terms and Conditions may be updated from time to time. The version accepted when you make your booking will apply to that booking.

These Terms and Conditions are governed by the laws of England and Wales and any dispute or claim will be dealt with by the courts having jurisdiction under applicable law.

4. Outdoor Environment and Assumption of Risk

Our dog fields are outdoor countryside environments. They naturally contain hazards which may include uneven or slippery ground, mud, holes, long grass, vegetation, tree roots, branches, sticks, insects and changing weather and ground conditions.

Conditions can change quickly and it is impossible to remove every risk associated with exercising dogs in a natural outdoor environment.

You are responsible for deciding whether the facilities and conditions are suitable for you, your dog and anybody accompanying you.

Please take reasonable care, wear suitable footwear and supervise dogs and children appropriately.

Nothing in these Terms and Conditions excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence.

Subject to this, we will not be responsible for injury, loss or damage resulting from risks inherent in the natural environment, the behaviour of a customer's dog or another animal, or a customer's failure to follow these Terms and Conditions or exercise reasonable care.

5. Our Responsibilities

We will take reasonable care to maintain the fields, fencing, gates and facilities and to provide our services with reasonable care and skill.

We are responsible for foreseeable loss or damage caused by our negligence or our failure to provide the service with reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so, including liability arising from fraud or fraudulent misrepresentation or death or personal injury caused by our negligence.

We are not responsible for losses that could not reasonably have been foreseen when the contract was formed or which arise from circumstances for which we are not legally responsible.

Where you use the facilities for business purposes, we will not be responsible for business losses such as loss of profit, loss of business, business interruption or loss of business opportunity, except where liability cannot legally be excluded.

Business use of the fields is not permitted without our prior agreement.

6. Privacy and Personal Information

We collect and use personal information in connection with your booking, including information necessary to administer bookings, take payment, contact customers and operate the facilities.

Payments are processed through our third-party payment providers and booking systems, which may include Stripe, Wix and Acuity Scheduling.

Our separate Privacy Policy explains how we collect, use, retain and protect personal information and explains your data-protection rights.

Where you have consented to receive marketing communications, you can unsubscribe or change your communication preferences at any time.

7. Booking and Payment

Payment is taken at the time of booking and bookings are not confirmed until payment has been successfully made.

Online customers must agree to these Terms and Conditions before completing a booking.

Where a booking is made directly by telephone, email or another method, we may require confirmation that these Terms and Conditions have been accepted before confirming the booking.

If you make a booking for somebody else and will not attend yourself, you must ensure that the people attending have read and agreed to these Terms and Conditions and have watched any induction information or video supplied for the field.

The person making the booking is responsible for ensuring that everyone attending under their booking complies with these Terms and Conditions.

8. Cancellation, Rescheduling and Refunds

You may cancel or reschedule your booking up to 24 hours before the scheduled start time.

Where you reschedule your booking at least 24 hours in advance, there is no cancellation charge.

Where you cancel a booking at least 24 hours in advance and request a refund, 50p per cancelled booking slot will be deducted from the refund. This contributes towards the non-refundable payment-processing and administrative costs incurred by us in processing cancellations and refunds.

Refunds are processed manually and may therefore take some time to appear in your account.

Bookings cancelled less than 24 hours before the scheduled start time are non-refundable.

No refund will be given for failure to attend.

If you arrive late, your booking will still finish at the original scheduled time and cannot be extended.

If we need to cancel your booking because of severe weather, unsafe conditions, access problems, road closures or another circumstance affecting the safe or reasonable operation of the field, we will offer you an alternative booking or a full refund without deducting the 50p cancellation fee.

9. Bookings During Hours of Darkness

If booking during hours of darkness, we strongly recommend that you have previously visited the site during daylight so that you are familiar with the layout and surroundings.

There is no electric field lighting. You should bring an appropriate torch and we recommend using suitable lights or illuminated collars for dogs.

Additional care should be taken because hazards may be more difficult to see in darkness.

10. Canine Health and Welfare

Dogs attending the field should be healthy and show no signs of infectious illness, including unusual diarrhoea, vomiting or lethargy.

You must not bring a dog to the field if that dog, or another household pet, has shown signs of potentially infectious illness during the previous 48 hours.

Dogs attending should be appropriately vaccinated or titre tested and appropriately treated for fleas, ticks and worms in accordance with veterinary advice.

Harsh or inappropriate physical or verbal handling of dogs is not permitted.

Dogs must not be left unattended in the field.

Where dogs remain in vehicles while other dogs are being trained or exercised, their welfare remains your responsibility and must be appropriately monitored.

We strongly recommend appropriate third-party liability insurance for all dogs. Where insurance is required by law, or under another provision of these Terms and Conditions, you must have the required cover.

Dogs in season must not attend social sessions.

If your dog is sick in the field, please clean the affected area as thoroughly as reasonably possible and contact us where further cleaning is required.

If your dog suffers a serious accident, seek appropriate veterinary assistance first and then notify us on 07534 062047.

First-aid equipment is available in the Collar Club House/shelter.

11. Responsibility for Dogs and Their Behaviour

You are responsible for the supervision, control and behaviour of every dog attending under your booking.

You are responsible for assessing whether your dog is suitable to interact with other dogs or people attending your session.

Where you choose to share a session with dogs from another household, you are responsible for deciding whether those dogs are suitable to interact.

We are not responsible for injury or damage caused by a customer's dog to another dog, person or property unless that injury or damage results from something for which we are legally responsible.

Dogs known to jump, climb, dig, squeeze through fencing or otherwise attempt to escape must be supervised particularly carefully.

12. Induction

The lead person attending the booking must watch any induction video or other mandatory safety information supplied following booking before using the field for the first time.

13. Fencing, Gates and Escape Risk

Our fields are enclosed by fencing which is generally approximately 1.8 metres high. Due to variations in ground level, the natural environment, maintenance and repairs, the effective height of fencing may vary in places.

The gates are generally approximately 1.8 metres high.

Fence mesh is generally approximately 5cm x 10cm.

No dog field or fencing system can be guaranteed to be completely escape-proof.

Individual dogs may be capable of jumping or climbing fencing, squeezing through mesh, digging underneath fencing or exploiting gaps that arise through ground movement, wildlife activity, fallen branches, weather, damage or the actions of previous users.

You must consider whether the enclosure is suitable for your particular dog, taking account of its size, strength, behaviour and any known tendency or ability to jump, climb, dig or escape.

If the fencing height or mesh size is not suitable for your dog, you must not allow the dog off lead.

We regularly inspect and maintain fencing and gates. However, damage and gaps can occur between inspections, including as a result of wildlife, dogs digging, falling branches, weather conditions or ground movement.

Before releasing your dog from its lead, you must visually check the field, fencing and gates and satisfy yourself that the enclosure is secure and suitable for your dog.

If you notice a hole, gap, damaged fence, insecure gate or any other issue which may make the field unsuitable for your dog, do not release your dog.

Please contact us immediately on 07534 062047 and, where possible, send us a photograph and location of the problem. Where the issue means the field cannot reasonably be used safely, we will arrange an alternative session or refund.

14. Parking and Access

Parking is available on site.

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There is a shared hardcore parking area and individual secure airlock parking areas associated with the fields.

Please remain in the shared parking area until your allocated airlock is available and your booking time has begun.

Access gates operate using a padlock system. Access codes are normally sent approximately one hour before the booking by email and/or SMS and are changed regularly.

Please take care when opening gates and be aware of parked vehicles and other people or animals.

15. Arrival and Departure

Your booking begins at the stated booking time.

Please do not enter the field or airlock before your booking starts. If you arrive early, wait in the shared parking area without causing disruption to the previous user.

Our fields are frequently used by reactive or nervous dogs and it is particularly important that customers respect other users' allocated private time.

Sessions are normally 50 minutes. You and your dog must have left the field and associated private access area by the end of your booking period. Please allow enough time to retrieve your dog, load your vehicle and leave.

Please close and secure gates appropriately when entering and leaving.

If the previous customer remains in the field when your booking should have begun, do not approach them or their dog. Call us on 07534 062047 and we will attempt to contact them.

Customers who repeatedly arrive early or leave late may be refused future bookings.

Remaining in the field beyond your allocated booking may result in you being charged for the additional booking period where appropriate.

16. CCTV

CCTV operates in parts of the site, including the parking area, for purposes including site security, safety and the prevention and investigation of incidents.

Appropriate signage is displayed on site.

Further information about how CCTV footage and personal information are handled is contained in our Privacy Policy/CCTV privacy information.

17. General Etiquette

To keep the fields safe and enjoyable for everyone:

• Pick up after your dog and dispose of waste appropriately.

• Keep unnecessary shouting and excessive noise to a minimum.

• Do not allow persistent barking that causes unreasonable disturbance.

• Do not deliberately leave food, treats, litter or other items in the field.

• Do not allow dogs to dig except in designated digging or sand-pit areas.

• Report damaged equipment, fencing or other problems as soon as possible.

• Remove all toys and pieces of damaged or chewed toys when you leave.

• Professional dog walkers using washing facilities for multiple dogs are asked to replenish water where necessary for subsequent customers.

• Larger bookings involving five or more dogs are required to pick up any dog waste they find during their session, as it can be difficult to identify which dog produced it.

We reserve the right to ask customers to leave where their behaviour presents a safety concern, causes unreasonable disturbance or seriously breaches these Terms and Conditions. Serious or repeated breaches may result in future bookings being refused.

18. Family, Friends and Children

Unless agreed otherwise, each booking permits a maximum of:

• 3 vehicles

• 6 people

• 6 dogs

The person making the booking is responsible for ensuring that accompanying visitors understand and comply with these Terms and Conditions.

Children are welcome but must be supervised by a responsible adult at all times.

Nobody under the age of 18 may use the field without an adult present.

Dog agility, enrichment and play equipment is designed for dogs and must not be climbed on, played on or otherwise used as human play equipment by children or adults.

Bins, fencing, gates, equipment and other structures on site are not designed as children's play equipment.

19. Vegetation and Environmental Hazards

Our fields form part of a natural countryside environment and contain many of the same hazards you would encounter on a country walk, public footpath or park.

These may include uneven ground, longer vegetation, hidden holes, tree trunks, sticks, branches, wood piles and plants.

We take reasonable steps to identify and manage significant hazards, but it is not possible to create a sterile outdoor environment or remove every potentially harmful plant.

The effect of vegetation on dogs can vary according to species, size, breed, amount consumed and individual sensitivity.

If you notice vegetation or another environmental feature that concerns you, please contact us.

20. Enrichment Equipment and Toys

The equipment within the fields is predominantly intended for dogs.

Except for seating or equipment specifically designated for human use, humans must not climb, stand or play on equipment provided for dogs.

You are responsible for deciding whether a particular piece of equipment or activity is appropriate for your dog, taking into account its age, fitness, health, experience and ability.

Dogs should be appropriately supervised when using equipment.

Outdoor equipment can become wet, muddy, icy or slippery and should not be used where you consider conditions unsuitable.

Please visually check equipment before allowing your dog to use it. If anything appears damaged, unstable, excessively slippery or otherwise unsafe, do not use it and notify us as soon as possible.

21. Waste

Please pick up your dog's waste and place it in the bins provided.

Biodegradable/compostable poo bags may be available on site should you forget your own.

General waste, including broken toys and pieces of balls, must be removed from the field and placed in the appropriate bin.

22. Smoking and Vaping

Smoking is strictly prohibited anywhere on Collar Club premises.

Vaping is also prohibited.

This is particularly important because of fire risk and because vape liquid can be highly toxic to dogs if a device or liquid is dropped and subsequently ingested.

Customers who smoke or vape on site may be asked to leave and may be refused future bookings.

23. Infectious Disease and Government Guidance

Customers must comply with applicable laws and any relevant mandatory requirements introduced by the UK Government, Welsh Government or Local Authority relating to infectious disease or public safety.

We cannot guarantee that an outdoor facility is completely free from infectious organisms and customers remain responsible for taking reasonable precautions appropriate to themselves and their dogs.

24. Business and Professional Users

The fields must not be used for commercial or professional purposes without our prior agreement.

Professional users, including professional dog walkers and trainers, must maintain appropriate insurance including public liability insurance suitable for their activities.

We reserve the right to request evidence of insurance before allowing professional use of the facilities.

Professional users remain responsible for complying with all laws, licensing requirements and professional obligations applicable to their activities.

25. XL Bullies and Other Dogs Subject to Breed-Specific Legislation

Dogs subject to breed-specific legislation are welcome where their attendance and use of the field is lawful and the following requirements are met.

The owner and handler are responsible for complying with all legal requirements applicable to that dog at the date of the booking.

Where applicable:

1. The dog must be appropriately registered/exempted and evidence must be provided if requested.

2. Required third-party liability insurance must be maintained and evidence provided if requested.

3. The legally required handler-to-dog ratio must be observed at all times.

4. The dog must comply with applicable neutering and microchipping requirements.

5. Gates must be properly closed and secured before the dog is released.

6. Dogs required by law to be muzzled and on a lead must remain so in shared areas, including the shared car park.

7. A muzzle or lead may only be removed within a securely enclosed area where doing so is permitted by law.

8. Where legislation imposes additional restrictions when people or dogs from another household are present, those requirements must be followed.

These requirements are in addition to, rather than a replacement for, the owner's legal responsibilities.

Where the law imposes a stricter requirement than these Terms and Conditions, the legal requirement takes precedence.

26. Reporting Problems and Incidents

Please tell us as soon as reasonably possible if you identify:

• damaged or insecure fencing or gates;

• damaged or unsafe equipment;

• a significant environmental hazard;

• an accident or injury;

• a dog escaping or attempting to escape; or

• any other significant safety issue.

For urgent issues call 07534 062047.

For non-urgent matters email info@collarclubcardiff.com.

Prompt reporting allows us to investigate and, where necessary, temporarily close or repair an affected area.

27. Failure to Follow These Terms

We may ask you to leave the premises or refuse future bookings where you seriously or repeatedly fail to comply with these Terms and Conditions, particularly where your actions could endanger people, dogs, property or other customers.

No refund will normally be provided where a session is terminated because of a serious breach of these Terms and Conditions, except where the law requires otherwise.

28. Changes to These Terms

We may update these Terms and Conditions from time to time, for example to reflect changes to the facilities, our booking arrangements or legal requirements.

The version of the Terms and Conditions presented to and accepted by you when making your booking will apply to that booking.

Last updated: September 2026