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Collar Club Cardiff and Vale Ltd uses CCTV at its premises.

This notice explains why CCTV is used and how recorded images are handled.

Why We Use CCTV

CCTV is used for legitimate business and security purposes, including:

• protecting customers, visitors and staff;

• protecting dogs and property;

• maintaining the security of the premises;

• preventing and investigating theft, damage or other unlawful activity;

• investigating accidents, incidents, complaints and safety concerns; and

• establishing, exercising or defending legal claims where necessary.

CCTV is not intended to be used for unnecessary monitoring of customers.

Where CCTV Operates

CCTV operates in designated areas of the premises, including the parking area.

Appropriate signs are displayed to inform visitors that CCTV is in operation.

Lawful Basis

We generally process CCTV images on the basis of our legitimate interests in maintaining the safety and security of our premises, customers and property and in investigating incidents.

Where necessary, footage may also be processed to comply with a legal obligation or establish, exercise or defend legal claims.

Access to CCTV

Access to CCTV recordings is restricted to authorised persons.

Footage may be viewed where there is an appropriate reason, such as investigating an accident, security incident, complaint, damage or suspected unlawful activity.

Where appropriate and legally permitted, relevant footage may be shared with:

• the police or other law-enforcement agencies;

• our insurers or insurance brokers;

• solicitors or other professional advisers;

• courts or regulatory authorities; or

• other parties where disclosure is required or permitted by law.

We do not sell CCTV footage.

Retention

CCTV recordings are kept only for as long as reasonably necessary for the purposes for which the system is operated.

Where footage captures an accident, incident, complaint, damage or another matter that may require investigation, the relevant footage may be retained for longer while that matter is investigated or where it may be required for an insurance or legal claim.

Your Rights

Images of identifiable individuals constitute personal information.

Depending on the circumstances, you may have the right to request access to CCTV footage containing your personal information.

Requests should be sent to:

info@collarclubcardiff.com

Please provide enough information for us to identify the relevant footage, such as the approximate date, time and location.

We may ask for information necessary to confirm your identity.

There may be circumstances in which we cannot provide footage, for example where doing so would adversely affect the rights and privacy of another person or where another legal restriction applies.

Further Information

For more information about how Collar Club Cardiff and Vale Ltd handles personal information, please see our full Privacy Policy.

You can also contact us at:

Email: info@collarclubcardiff.com
Telephone: 07534 062047

Version: September 2026